On-site IT Assistance.
Our on-site IT response time is something we take pride in and jump at the chance to see our clients in person. Dinosaur not included.
OX365 engineers can be dispatched to your site to assist in network troubleshooting, desktop and server repair, network cable installation and system upgrade floor walking.
Reasons for an on-site IT engineer callout
Inevitably some technical issues and installations will only be able to be resolved on your premises, and sometimes it’s much faster and more efficient for us to come to you and carry ou the repair in person.
Those sorts of issues are often the most pivotal ones to your business, new software, new machines and business critical IT systems.
With our IT Support package, we have you covered! Onsite assistance when you really need it with our On and Off-site IT Packages.
Those sorts of issues are often the most pivotal ones to your business, new software, new machines and business critical IT systems.
With our IT Support package, we have you covered! Onsite assistance when you really need it with our On and Off-site IT Packages.
Emergency support
At OX365 we know that your IT, in most cases is business critical. When something breaks, if there is an emergency, we have you covered.
We respond to calls from our clients from 8am-6pm 7 days a week. Most fixes are done remotely but if you need us to come to you, we can do that at a time that suits you and your business. Quickly acting to get you back up and running with as little down time as possible.
We respond to calls from our clients from 8am-6pm 7 days a week. Most fixes are done remotely but if you need us to come to you, we can do that at a time that suits you and your business. Quickly acting to get you back up and running with as little down time as possible.
Installations
We provide our clients with a fully inclusive support package; so, installing new hardware, software, cabling, servers or any other type of onsite installation is all part of our service at no extra cost to you.
Hardware Repairs
Hardware is the lifeblood of most of our businesses, without your PC, Laptop, Hard Drive etc. your business will suffer. We can send one of our highly qualified engineers onsite and make any necessary repairs, or, if on the rare occasion we need to take your hardware away and fix it we will provide you with an interim IT solution.
Systems Check-ups
If everything is set up right - and we don’t have to come out to you for any other reason, we will complete an annual onsite checkup to ensure we get ahead of any unseen IT issues that may be lurking. This is included in your IT support package and is at no extra cost.
On-site IT vs remote IT support
On-site IT assistance is often required over remote IT support when dealing with certain technical issues. While remote IT support can be useful in many situations, there are some situations where the physical presence of an IT professional is necessary to effectively diagnose and resolve a problem.
For example, hardware issues such as a malfunctioning printer, scanner or computer component may require an on-site visit to be properly fixed or replaced. In some cases, software issues may also require on-site assistance if the computer system is not functioning properly, or if a critical system has failed.
Additionally, some businesses may have specific security protocols in place that require an IT professional to be physically present to ensure compliance. This can include the setup of firewalls, the configuration of network settings or the installation of software updates.
Overall, while remote IT support can be helpful in many situations, there are certain issues where on-site assistance is necessary to provide a more effective and efficient resolution. By having an IT professional present on-site, businesses can ensure that technical issues are identified and resolved promptly, minimizing downtime and maximizing productivity.
For example, hardware issues such as a malfunctioning printer, scanner or computer component may require an on-site visit to be properly fixed or replaced. In some cases, software issues may also require on-site assistance if the computer system is not functioning properly, or if a critical system has failed.
Additionally, some businesses may have specific security protocols in place that require an IT professional to be physically present to ensure compliance. This can include the setup of firewalls, the configuration of network settings or the installation of software updates.
Overall, while remote IT support can be helpful in many situations, there are certain issues where on-site assistance is necessary to provide a more effective and efficient resolution. By having an IT professional present on-site, businesses can ensure that technical issues are identified and resolved promptly, minimizing downtime and maximizing productivity.